Micronquad's has a 48-72-hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example: Logo/website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Logo/website Orders placed or Revisions Requested on a Friday will be delivered by end of Tuesday.
To claim your refund, please follow the following steps
Micronquad's safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial design brief for free via the guidance provided by our account manager.
In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with Micronquad's. design services, you can contact us within five days to claim the refund. But if Micronquad's does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged with 30% of the service amount to reactivate your project.
In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.
The following are some of the points related to cancelation or rejection of refund policy.
Micronquad's will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively. In this case: Micronquad's will populate the website with content created for the client The content/text for the website will be created specifically for the customer's website. Micronquad's will populate the website with images. Micronquad's will acquire stock imagery for client from stock photo websites. Images will be purchased upon approval from the client. Micronquad's will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites. Micronquad's will populate the website with products and product details. Product images and product details will be provided by the client.
The client can access their registered accounts by signing in on our homepage. Once signed in, the client has access to their previous lists and information that they have already submitted to the site. The users are able to update their information once they have logged in to their accounts by clicking My Account.
Micronquad's, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points. Once the project is completed successfully. Both parties Micronquad's and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion. Once the project is completed successfully. Each Party agrees to refrain from (and Micronquad's shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).
Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
Micronquad's is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Micronquad's will provide the client with the basic information regarding those services and the settings required to make those services works. Micronquad's will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to: Website Deployment Micronquad's will deploy the website for the customer on A Hosting server provided by us. Hosting Service provided by Micronquad's is a free service provided to the client as an added feature without any cost. It is acquired from a Third-Party Service provider A Hosting server provided by the customer (purchased from a Third Party) In the event the website is hosted on third party webserver purchased by the customer, Micronquad's will not be held responsible for any kind of server or hosting related issues. There is no Service Level Agreement (SLA) between client and Micronquad's in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service. Website Content Management System (CMS: Content Management System) Micronquad's will provide the customer with a user manual to use the Website CMS (Content Management System). Micronquad's will not be responsible for training the client in the said Website CMS (Content Management System). Emails Setup Micronquad's will be providing the customer with the necessary settings and information to install the emails on their end. Micronquad's will not be responsible for installing said emails onto the customer end. Micronquad's will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. Micronquad's will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.
All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the Project Camp Account platform in order to be considered official. Micronquad's will not be responsible for any communication done via any other platform than Project Camp Account or any phone numbers not provided by us or given on our official website. Emails Sent back and forth through official emails that is https://micronquad.com are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us. We take full responsibility of all the information provided through our official domains.
100% Satisfaction Guarantee We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo/website samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.
You agree that Micronquad's isnot liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. sales@micronquad.com or/and any toll-free number that is not mentioned on our website. Micronquad's should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Micronquad's Website.
At Micronquad's we guarantee that all of our customers' logos/websites are made from scratch. This way you will have a logo/website that is tailor made for your requirements. We guarantee that your logo/website will be unique and impress your clientele
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